Integrated on a website, a chatbot can proactively engage with a customer and instantly answer routine queries, the company added.Ĭonversations can seamlessly be transitioned to a live chat agent who has further options of escalation like video chat and co-browsing for an even more personal customer experience.

The suite of features enables various use cases in conversational commerce, digital customer service and online consultation. TeamViewer Engage can be integrated into existing websites enriching them with real-time communication capabilities or be used via an invitation link for scheduled appointments such as online video consultations. The product is available in customisable modules that can be tailored to the needs of large enterprises as well as SMEs. TeamViewer Engage provides a complete feature set to interact with customers online and thus enabling digitalisation of sales, customer support and service processes across all industries. The customer engagement suite – originating from the acquisition of Austrian startup Xaleon earlier this year – is a great addition to TeamViewer’s solution portfolio, the company said. TeamViewer, a global provider of secure remote connectivity solutions and workplace digitalisation technology, has launched TeamViewer Engage.

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